FAQs

FREQUENTLY ASKED QUESTIONS (FAQS)

AMY Collections — USA

1. What products does AMY Collections sell?

We specialize in premium women’s footwear including slippers, slides, casual shoes, and comfort-focused designs for daily wear.

2. Where is AMY Collections based?

AMY Collections is proudly located in the United States, and we ship across the USA.

3. Do you offer international shipping?

Currently, we only ship within the USA. We may introduce international shipping in the future.

4. How long does shipping take?

Our orders usually take:

  • 1–2 business days for processing

  • 3–7 business days for delivery

Shipping time may vary during sales or peak seasons.

5. How can I track my order?

Once your order ships, you will receive a tracking email with a link to monitor your package in real time.

6. What is your return policy?

We offer hassle-free returns within 14 days of delivery for unworn items in original packaging.
Contact our support team before sending items back.

7. Do you offer exchanges?

Yes! If you need a different size or color, we are happy to assist with an exchange.

8. What should I do if I receive a damaged or incorrect item?

Please email us immediately with your order number and photos of the issue. We will resolve the problem right away.

9. What payment methods do you accept?

We accept:

  • Visa

  • MasterCard

  • American Express

  • PayPal

  • Apple Pay

  • Google Pay

  • Shopify Payments

All payments are secure and encrypted.

10. Are your shoes true to size?

Most of our footwear fits true to size, but refer to the size guide on each product page for accuracy.
If unsure, we recommend choosing one size up for extra comfort.

11. Can I cancel or change my order?

If your order has not shipped yet, we can cancel or modify it.
Once shipped, we can no longer make changes.

12. What if my package is lost or stolen?

AMY Collections is not responsible for packages once they are marked "delivered" by the carrier.
However, we can help you file a carrier claim.

13. Do you restock items?

Yes! We restock popular items regularly.
You can sign up for restock notifications on the product page.

14. Do you offer discounts or promotions?

Yes! We frequently offer discounts and seasonal deals.
Join our email list to stay updated.

15. How can I contact AMY Collections?

We are always here to help!

📩 Email: looknbuyllc5@gmail.com
⏰ Hours: Monday – Saturday, 9 AM – 6 PM (EST)